They also demonstrate their expertise in building relationships with customers, ensuring an environment that is welcoming and encourages loyalty from customers. On-the-job training is usually offered by employers, which covers the maintenance and use of coffee equipment, and the production and presentation of various beverages. This complete guide outlines the steps to success in the thriving coffee industry. Superior service is more than serving coffee and taking orders and preparing an atmosphere that is welcoming, building relationships with clients, and anticipating their demands.
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